Shipping policy
Free Shipping for New Zealand: We are delighted to offer free shipping for all customers in New Zealand. No minimum purchase required. Enjoy the convenience of complimentary shipping straight to your doorstep.
Shipping to Australia: For our customers in Australia, we offer a flat shipping rate of AU$20.
Shipping to the United States: For our customers in the United States, we offer a flat shipping rate of US$35. Customs duties and taxes are included in the sale price for US customers.
International Shipping: For our international customers outside of New Zealand and Australia, we offer a flat shipping rate of NZ$60 (approximately US$35).
Delivery Timeframe: Shipping times may vary depending on your location. We strive to ensure your order reaches you as quickly as possible. Typically, deliveries within New Zealand and Australia will arrive within 3-5 business days. For international orders, please allow 7-10 business days for delivery.
Shipping Partners: We work with trusted shipping partners to ensure the safe and timely delivery of your orders. You will receive a tracking number once your order has been dispatched, allowing you to monitor its journey every step of the way.
Additional Information:
- Orders are processed and dispatched within 1-2 business days of payment verification.
- Please note that shipping times may be affected by public holidays or unforeseen circumstances beyond our control.
- We do not ship to PO boxes or APO/FPO addresses at this time.
- Customers outside of the US are responsible for any customs duties or taxes imposed by their country's regulations.
If you have any further questions or special shipping requests, please don't hesitate to contact our customer service team by emailing hello@oyafootwear.com. We're here to ensure your shopping experience with us is smooth and enjoyable.